Our services

To make a rent or other payment you can either phone the automated payment line provided by Allpay on 0844 557 8321 or pay online at www.allpayments.net.

To make a payment using either of these methods you will need the 19 digit number on the front of your existing rent payment card.

BNCHA needs our members to regularly pay their rent and we hope that members will be able to keep their rent accounts in credit.  However, we recognise that on occasions members have difficulties to pay their rent.  If you are having such difficulties, please get in touch with our housing team as soon as possible.

Our policy for managing members who may have rent arrears is available here.

If you wish to know the balance of your rent account, or if you want signposting to where you can get advice and support regarding claiming benefits that might help you with your rent, please get in touch with our housing team.  Our housing team sends a quarterly rent statement to all our members to keep you updated about the position of your rent account.  If you have queries or concerns about your rent account, please get in touch with our housing team.

BNCHA increases its rents and service charges once a year at the beginning of April.  There are limits set by Government regarding the maximum amount we can increase the rent.  Service charges are set in accordance with costs for providing services.

If you need help with any tenancy issues please contact our housing team on 0333 600 2500 or email hello@belgravecoop.org.uk

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