About us

How we are run

We are simply “open to all”

As a fully mutual housing co-op, we are run entirely by and for our tenant members.  Tenant members own and democratically manage their housing collectively – so they are effectively their own landlord.  This gives them a high level of control over their homes and their neighbourhood.

All our tenants are members and we encourage our members to actively participate in how their coop is governed and run.

From looking at the way the service to the tenants is delivered to approving longer term plans, every member has the opportunity and voice to influence these decisions.

We believe in the ethical ideals of integrity, accountability, transparency, social responsibility and caring for others.

BNCHA and Pinnacle

On the  16th October 2017 we entered in to partnership with Pinnacle Group who  provide services like applicant interviews, housing allocations, repairs, maintenance, cleaning, rent collection, development , tenancy management and  advice. Pinnacle do not own any housing, but are focused  on  providing good customer services.

BNCHA works very closely with Pinnacle we continuously review the way services are being delivered and explore ways to improve and make a difference to our tenants and their quality of life.

Pinnacle have a local team who are based at our offices on Loughborough Road, that way services are coordinated locally, and they can respond quickly to the needs of our tenants.

Registered as a Co-operative Housing Society with the Financial Conduct Authority No. 21590R and as a Cooperative Housing Association with the Regulator of Social Housing No. C1810